We will gladly accept exchanges only on Lipstick within 3 days of receiving your order. Items must be unused with seals intact. We will not accept any exchanges not authorized by YUMI Cosmetics or that are unsealed and or used. We reserve the right not to accept an exchange for any reason. Customers are responsible for return shipping cost. We do not give refunds or credits. All sales are final. Please email yumilipscos@gmail.com for any other questions or concerns. A representative will respond within 24-36 hours.